Terms, Guarantees & Delivery Policy for Sending Gifts to Iran
Everything about how ordering, payment, delivery timing, and guarantees work at Soughat Shop — clear and complete.
Who Is This Service For?
Soughat Shop's service is designed for people living outside Iran who want to send a gift, cash, or a gold coin to someone in Iran. You (the person placing the order) can be in any country in the world; the only requirement is that the recipient of the order is in a city in Iran.
- The person placing the order can do so from any country in the world.
- The recipient of the order must live in, or be reachable in, a city in Iran.
- The recipient's details (full name, exact address, and phone number) must be accurate and up to date.
Order & Payment Process
Placing an order with Soughat Shop is entirely online and takes just a few minutes. Here's exactly how it works:
Choose a Product
Pick your product from any of our categories — cash and gold, sweets and nuts, flowers, handicrafts, digital, and more.
Enter Recipient Details
Enter the recipient's name, exact address, and phone number in Iran.
Pay with Crypto
You'll get a wallet address; send the order amount from your exchange or personal wallet to that address.
Confirmation & Processing
As soon as the transaction is confirmed on the network, your order moves into processing.
You can pay with any cryptocurrency you're comfortable with — there's no restriction. That said, Tether (USDT), PayPal USD (PYUSD) and Solana (SOL) on the Solana network have very low transaction fees, so we recommend one of these so the maximum amount goes toward the actual gift.
Preparation & Delivery Timing
The exact delivery time depends on the recipient's city and the type of order. Here's the full, transparent breakdown:
Tehran & Alborz: Same-Day Doorstep Delivery
If the recipient is in any city within Tehran province or Alborz province (including Tehran itself and Karaj), your order is prepared and delivered to their door the same day it's placed — as long as it's placed with enough time before the end of the business day, and the product you chose doesn't require extended preparation. For some gifts (like custom boxes or specialty items), preparation may take a bit longer, in which case delivery happens the next business day instead of the same day. If you want to be fully certain of the delivery timing before ordering, just reach out to our support team to confirm.
All Other Iranian Cities: Fast, Secure Express Post
For recipients outside Tehran and Alborz provinces — meaning every other city in Iran, from provincial capitals to the smallest towns — orders are sent via express/registered post: a very fast and secure method that reaches the recipient within 1 to 3 business days, depending on how far their city is from Tehran.
Cash & Gold Coin Gifts: Deposited Within 30 Minutes
If your order is cash or a gold coin, there's no physical shipping involved at all: the amount is deposited directly into the recipient's bank account within 30 minutes of order confirmation — the fastest and most reliable method possible, regardless of the recipient's city.
Photo-Confirmed Delivery
For physical gifts, the moment it's delivered to the door, we send you a photo of that exact moment via WhatsApp or Telegram, so you know for certain it arrived.
Delivery on a Specific Date
Ordering for a birthday or anniversary? Just add your preferred date in the order notes, and our team will time the purchase and shipping so the gift arrives exactly on that day.
Money-Back Guarantee
We guarantee the security of your money.
You're covered by Soughat Shop's full guarantee in any of the following cases:
- The package is lost or damaged in transit.
- What's received is significantly different from the product's description and photos.
- A cash or gold order isn't deposited into the recipient's account within an unusually long delay (beyond the stated timeframe).
- Delivery doesn't happen within the stated timeframe, with no valid reason on the recipient's part.
To use this guarantee, simply contact our support team within a few days of your order date with your order code; review and resolution usually happen the same day.
Authenticity & Quality Guarantee
Every Soughat Shop product — whether sourced from the closest trusted store to the recipient's address or from Tehran — is checked for authenticity, freshness, and quality before it ships. Gold and coins are sourced from bank-standard, verified sources, and sweets and food items are always shipped fresh and within their proper shelf life.
Cancellation & Order Changes
You can cancel your order at no cost any time before the payment transaction is finally confirmed. However, because cryptocurrency transactions on the blockchain are irreversible, a full cancellation isn't possible once payment is confirmed and preparation has begun; in that case, any change (such as updating the recipient's address) needs to be coordinated with our support team as quickly as possible.
- Cancellation before payment: free, no questions asked.
- Change requests after payment: contact support as soon as possible; depending on how far along preparation is, we'll do our best to accommodate the change.
Customer Responsibilities
To make sure your order is delivered smoothly and as quickly as possible, a few things on your end matter too:
- Enter the recipient's details correctly and completely — full name, exact address (with postal code if possible), and a valid phone number.
- Make sure the recipient will be reachable or available during the delivery window.
- Double-check the wallet address carefully before sending payment; cryptocurrency transactions are irreversible.
What If the Recipient Isn't Available?
If our courier arrives for delivery and the recipient isn't available, our team uses the phone number on file to reach the recipient or you directly to arrange a new delivery time; this typically doesn't add more than one extra business day.
Privacy & Confidentiality
Your information and the recipient's information are kept fully confidential and used only to fulfill that specific order.
- No invoice or price label is ever included on the shipped package.
- Your information is never shared with any third party beyond what's necessary to fulfill the order.
Cryptocurrency Payment Rules
Network transaction fees are the responsibility of the person placing the order, not Soughat Shop. Please double-check the wallet address and network before sending payment; because blockchain transactions are irreversible, responsibility for sending to an incorrect address lies with the person placing the order. If this is your first time paying with cryptocurrency, we recommend reading our full guide.
Read the full crypto payment guideFrequently Asked Questions
Quick answers to the most common concerns before placing a first order.
What happens if I send the wrong amount of crypto?
If less than the order amount is sent, our support team will contact you to complete the difference. If more than the order amount is sent, the extra amount is held as credit toward your next order, or refunded to the same wallet address on request.
What happens if the recipient's phone number isn't reachable?
Our team tries every available channel (call, SMS, WhatsApp) to reach the recipient. If they're still unreachable, we contact you (the person who placed the order) to arrange an alternate time or number for delivery.
Can I change the delivery address after paying?
Yes, as long as the order hasn't entered its final shipping stage. Just contact support as soon as possible with your order code.
Do you deliver on holidays or Fridays?
Yes, for Tehran and Alborz orders, delivery happens on holidays too. For other cities, since orders ship by post, official holidays may add one extra business day to the delivery time.
What happens if the product I ordered is out of stock after I've paid?
This is rare, but if it happens, we contact you immediately so you can choose between a similar product or a full refund.
Is there a minimum or maximum order amount?
We don't have strict minimums or maximums — from a small gift to large corporate orders, everything is accepted. For very large orders, we recommend coordinating with support before placing the order.
How can I track my order?
You can check your order's live status from our Track Order page by entering your order code; key milestones (payment confirmed, shipped, delivered) are also sent to you via WhatsApp or Telegram.
If I entered the wrong address, am I still covered by the money-back guarantee?
The money-back guarantee covers issues on our end (loss, damage, unusual delay), not incorrect information entered at checkout. That's why we recommend double-checking the recipient's address and phone number before submitting your order. That said, if you notice an address mistake, contact support as soon as possible so we can try to correct it.
Is it legal for me (living outside Iran) to buy from Soughat Shop?
Yes. Your order is simply a purchase of a product or service from an online store; in most countries, there's no law against buying a gift for family in Iran. That said, we recommend being aware of your own country's local regulations around cryptocurrency payments for full peace of mind.
How can I be sure Soughat Shop is a real, trustworthy service?
You can read independent, verifiable reviews from past customers on Trustpilot, or read our full 'Why Trust Soughat Shop' page, which explains in detail why our transparency stands in for an official payment gateway.
Have another question?
Contact Support