The Complete Guide to Ordering on Soughat Shop: From Choosing to Delivery

Start from the products page. Products are grouped into categories such as cash and gold, sweets and nuts, flowers, handicrafts and digital items, and the search bar at the top helps you find a specific product.

The price on each product is the final price: the item, the gift wrapping and the postal delivery are all included, and no separate shipping fee is added.

Set the display currency to USD, EUR, GBP or SEK from the top of the site (on mobile, from the “Menu” at the bottom of the page). Prices are based on the U.S. dollar and converted at the system’s live rate.

The cart icon at the top of the site (on mobile: the bottom bar) opens your cart. You see each item, its unit price, the quantity and the total, and the “shipping cost” is shown as free.

The total is calculated at the live rate in the currency you selected. Your cart is stored in your browser, so even if you close the site now and come back later, your items are still there.

The minimum order is $10. If the cart total is lower, the site shows a “minimum order” message and you need to add more items.

On the order details page you can continue without creating an account. In that case your address and order history are not saved to an account, and the site reminds you of that.

Creating an account is free and takes under a minute. From the login page you can use “Continue with Google” or sign up with an email and password. For email sign-up, a confirmation link is sent to your inbox and you need to click it once.

The main benefits: you save recipient addresses once, every order stays under “My orders”, and if you are eligible, the 15% first-order discount code is applied for you at the payment step.

The “Complete your order” page has two stages: “Shipping info” and “Payment”. In the first stage you fill in three blocks. Fields marked with * are required.

1. Your details (sender): your full name, country of residence and a WhatsApp or mobile number with the country code (for example +49 for Germany). If you are signed in, “Fill with my info” completes this block for you.

2. Recipient details (in Iran): the receiver’s name, mobile number (like 0912…), province and city, and the exact address with the plate number. If you saved an address before, pick it from your saved addresses.

3. Order notes (optional): write the gift-card message, a convenient delivery time or a preferred date (for example a birthday) here. If you have a discount code, enter it in the “Discount code” box on the same page and press “Apply”.

For a cash remittance order you also see one extra block: “Payout details in Iran”. Simply enter whichever of these you have: the account holder’s name, the 16-digit card number, the IBAN (IR…) or the account number. The account holder can be different from the recipient, for example a sibling’s card.

After “Confirm details”, your order is registered in the system and you move to the “Payment” stage. The side panel shows the order summary, the shipping cost (free) and the amount payable.

In the “Choose the payment coin” box you can pick USDT (the default), PYUSD (PayPal’s dollar stablecoin, great for U.S. residents) or SOL. The exact amount payable appears under your choice.

The calculation is transparent: the order amount in your currency is first converted to dollars at the system’s live rate. Every 1 USDT and 1 PYUSD counts as exactly $1; for SOL the live market price is used and there is a “Refresh rate” button. The “Calculation transparency” box shows these steps with numbers.

If you want to pay with another coin such as Bitcoin, tick “I want to pay with another cryptocurrency”; confirm the order and simply tell us in WhatsApp which coin you prefer.

If you are signed in and your Soughat Shop wallet balance is enough, the “Pay with wallet” tab becomes available and the amount is deducted from your dollar balance with one click.

On the “Order registered successfully” page you see your order’s tracking code with a copy button. Save it; you need it for tracking.

The “Contact on WhatsApp and get the wallet address” button is right there. It opens WhatsApp with a ready-made message that contains your order number; just send it. If you are not sure which wallet or app to pay from, each card (PayPal, Cash App, Venmo, Revolut, Kraken, Coinbase, Binance and more) opens its own guide, and the WhatsApp message includes your chosen method.

Our support team sends you the wallet address and the correct network. The reason the address is not shown on the page for now is security: the automatic gateway is temporarily disabled to prevent any mistake in the transfer, and the address is given through direct coordination.

As soon as we see your transaction on the network and match it to the invoice, the payment is confirmed and the order status changes from “Pending payment” to “Paid”. Key milestones (payment confirmed, shipped, delivered) are also sent to you on WhatsApp or Telegram.

For a physical gift: the product is sourced from the nearest reputable store to the recipient’s address or from Tehran, checked for authenticity, condition and quality before shipping, and then gift-wrapped. If you wrote a message in the order notes, it is printed on a postcard and placed on the gift. There is no invoice or price tag on the parcel.

For cash: there is no physical shipping; the amount is deposited straight into the recipient’s bank account. You can read the timing in the next step and in the “Sending cash” section. A gold coin is checked, packed and shipped like any physical gift.

You can cancel free of charge before the payment is confirmed. After confirmation, because crypto transactions are irreversible, a full cancellation is not possible; but if an address or other detail needs correcting, tell support as soon as you can and we will apply the change depending on the preparation stage.

Tehran and Alborz: if the recipient is in Tehran or Alborz province (including Tehran and Karaj) and the order was placed with enough time before the end of the business day, the gift is delivered to the door the same day. Some special products or custom boxes may need more preparation and arrive the next business day.

Other cities in Iran: the order is sent by registered post and reaches the recipient in 1 to 3 business days, depending on the distance from Tehran.

Cash: the amount is deposited directly into the recipient’s bank account, regardless of their city. Our target is a deposit in under 30 minutes and within 1 hour at most after your payment is confirmed; the recipient gets the bank’s SMS and you receive a bank receipt.

Proof of delivery: for physical gifts (including gold coins), a photo of the handover is sent to you via WhatsApp or Telegram at the moment of delivery. If the recipient is unavailable, our team coordinates with them or with you to set a new time.

Go to the order tracking page, enter the tracking code you saved in step 6 and press “Track”. The recipient’s name, the order date and the current stage are shown.

If you ordered with an account, all your orders are in your profile under “My orders”. From there you can see the financial details and recipient information, copy the public tracking link to share, and press “Complete and pay” for an order that is not paid yet.

You choose the amount in million Toman. On the cash remittance page you pick from 1 to 100 million Toman in 1-million steps. Because the minimum order is $10, the smallest orderable amount is a few million Toman at the current rate; the live calculator in the cheapest way to send money article shows the minimum and exact amounts right now.

You enter the recipient’s account details. In step 4 the “Payout details in Iran” block appears. A Shetab card number is the simplest option; an IBAN or account number is accepted too.

There is no courier. The recipient just sees a normal bank deposit and the bank’s SMS, and you receive a bank receipt.

Timing does not depend on the city. Our target is a deposit in under 30 minutes and within 1 hour at most after your payment is confirmed.

Saved addresses: in your profile, under “Addresses”, save your regular recipients (for example Mom’s house) together with their optional bank details. At checkout just pick one and everything is filled in for you.

Sender details filled in automatically: if you enter your country and phone number in your profile, the “Fill with my info” button at checkout inserts them for you.

The Soughat Shop wallet: from the “Wallet” tab in your profile you can top up a dollar balance. Like an order, a top-up is done with a wallet address you get on WhatsApp. After topping up, the “Pay with wallet” tab becomes available at the payment step, so later orders are paid without a new on-chain transfer. The wallet balance is always held in U.S. dollars.

Resuming an unfinished order: if the invoice was registered but you had not paid yet, press “Complete and pay” under “My orders”. All recipient and item details are already saved; only the payment remains.

On the custom gifts page you enter the Toman price of a product you saw in another store into the calculator, and the final price (delivery included) is shown in dollars.

If you like the price, you send us the product details (name, link and notes) with one click through a ready-made WhatsApp message. In most cases our team replies with the final price and an estimated delivery time on the same business day.

After you confirm, the product is added to the store and from step 2 onward you proceed like any other order.

WhatsApp and Telegram: the fastest way. The message that opens from the site button already contains your order number. Support hours are 9 AM to midnight Iran time.

Call and SMS: use +1 (650) 671-2358 if you do not have WhatsApp.

Contact form: fill in the form on the contact page and our colleagues will reach you by phone or email.

Changes after payment: until the order enters its final shipping stage, details such as the delivery address can be corrected; just give support your order code as soon as possible.

Paid but no confirmation: send the transaction hash (TxID) on WhatsApp; we check it manually and confirm the order.